Tech Mahindra Hiring 0-4 years of Technical Support @ Hyderabad
Company Name - Tech Mahindra
Company profile :
Tech Mahindra represents the connected world, offering
innovative and customer-centric information technology services and solutions
that enable Enterprises, Associates and the Society to Rise. We are a USD 3.4
billion company with 95,300+ professionals across 51 countries, providing
services to 649 global customers including Fortune 500 companies. Our
Consulting, Enterprise and Telecom solutions, platforms and reusable assets
connect across a number of technologies to deliver tangible business value to
all our stakeholders.
Website address - www.techmahindra.com
Qualification - Any Graduate
Experience - 0 - 4 yrs
Job Location - Hyderabad
Job Role Team
Member/Sr. Team Member , voice/Non voice process
Last Date - 9th Nov
2014
Job Description:
Answer calls and assess customer's technical support needs ·
Provide 1st level technical
support for basic operations using documented procedures and
available tools · Resolve
customer issues, or escalate when necessary · Follow-up on
issues and
inform customer about the status · Log issues and all
customer contacts into the customer
database, translate end-user business needs into working
solutions and provide technical
resolutions · Provide system administration or product
support · Support other team members
on difficult calls · Participate in process improvement
initiatives.
Skill Set:
1. Excellent English communication skills ·
2. Candidate must Graduate (including B.E./B.Tech) with 0-4
years of experience required
3. Willing to work in night shifts ·
4. Basic knowledge in technical concepts like ISP, LAN, Operating
Systems, TCP/IP ·
Selection Procedure :
1.Personal Introduction Round,
2.Aptitude Test,
3.Typing Test
4.Voice & Accent Round
5.of personal interview.
Address for
communication
203 A, MLA Colony,
Beside AdAge Office,
Road no.12,
Near D Srinivas House,
Banjara Hills,
Hyderabad-80, India.
Contact Name : Shabbir ,Aman & Fatima
Contact Details : 04065144194/9394554514
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