Tech Mahindra Hiring 0-4 years of Technical Support @ Hyderabad

Tech Mahindra Hiring 0-4 years of Technical Support  @ Hyderabad

Company Name  -    Tech Mahindra

Company profile :

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions that enable Enterprises, Associates and the Society to Rise. We are a USD 3.4 billion company with 95,300+ professionals across 51 countries, providing services to 649 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to deliver tangible business value to all our stakeholders.

Website address  -   www.techmahindra.com

Qualification  -     Any Graduate

Experience  -   0 - 4 yrs

Job Location    -     Hyderabad

Job Role        Team Member/Sr. Team Member , voice/Non voice process

Last Date -  9th Nov 2014

Job Description:

Answer calls and assess customer's technical support needs · Provide 1st level technical

support for basic operations using documented procedures and available tools · Resolve

customer issues, or escalate when necessary · Follow-up on issues and

inform customer about the status · Log issues and all customer contacts into the customer

database, translate end-user business needs into working solutions and provide technical

resolutions · Provide system administration or product support · Support other team members

on difficult calls · Participate in process improvement initiatives.

Skill Set:

1. Excellent English communication skills ·

2. Candidate must Graduate (including B.E./B.Tech) with 0-4 years of experience required

3. Willing to work in night shifts ·

4. Basic knowledge in technical concepts like ISP, LAN, Operating Systems, TCP/IP ·

 Selection Procedure :

1.Personal Introduction Round,

2.Aptitude Test,

3.Typing Test

4.Voice & Accent Round

5.of personal interview.

Address for communication

203 A, MLA Colony,

Beside AdAge Office,

Road no.12,

Near D Srinivas House,

Banjara Hills,

Hyderabad-80, India.

Contact Name : Shabbir ,Aman & Fatima

Contact Details : 04065144194/9394554514